FAQS

Yes! Before purchasing, please contact Us with your size requirement. Once we have reviewed and confirmed your request, you can proceed with your purchase and we will send you a Dropbox download link with your customized file within 24 hours.

Your files will be available for download from your Order Status page at all times. You should receive a confirmation email with a link to this page shortly after purchase. If you don’t receive an email, be sure to check your junk folder. If you have any issues locating your files or downloading, contact Us and We’ll help you.

Heavyweight, matte photo paper, card stock, or glossy photo paper are great options for your prints. We prefer matte paper over glossy for art prints to reduce glare.

No, We don't allow for any commercial use at this time. Purchased files are for personal use only. Commercial use of any kind is strictly prohibited — purchase of files does NOT transfer copyright or grant a license to re-sell the artwork in physical or digital format. Please refrain from sharing, re-selling, or uploading files and product photos to publicly available websites.

When you place an order, an authorization hold is put on your card for the order amount. The amount is not charged to your account until your order ships.

If your order fails or is cancelled, we will send a request to your bank to release the authorized amount. How long it takes until the hold is removed from your account is determined by your bank. It usually takes about 1-5 business days.

Due to GDPR, we cannot access your payment details or see the reason for your payment being declined.

Here are the most common reasons why your payment is not successful.

Wrong address. The billing address is validated against the address on file with your bank. Check that the street number, postal code, etc. are correct.

The card is blocked for internet purchases. With many banks, you must activate your card to allow internet purchases. Log in to your internet bank and check that your payment card allows internet purchases.

The transaction is temporarily blocked. If you have made several attempts, your bank may temporarily block the transaction. Wait a while and try again later, or try another payment method.

As soon as we receive an order it is sent immediately to our warehouse and printing partners and typically cannot be canceled. If you require cancellation, contact us and we'll see if it's possible.

Unfortunately, it is not possible to make changes in an order. However, if we have not yet shipped your order, we may be able to cancel it so that you can make a new order.

Orders are dispatched within 1-3 business days. Once your order ships, you will receive an email with tracking details and the estimated delivery date.

As soon as your package is in transit, the carrier will email you a link. This link offers you various delivery options available in your area, such as selecting a pickup point of your choosing or rescheduling the delivery date. This way, you can choose the most convenient option for collecting your Postery order.

Yes, at checkout enter your shipping address in the first step. Then click "Edit" under the shipping options to enter a separate billing address.

Uncollected parcels are held by the carrier for an amount of time, before being either returned to the sender or discarded. If the customer does not collect their package or does not provide the requested information needed for delivery in time, a fee of 14,99€ is charged to cover the additional shipping and handling costs.

We apologize if you have received a product that is in anything other than pristine condition. Rest assured we will make things right.

Please contact us via our Contact Us page and we will process your claim as soon as possible.

Make sure to keep all damaged items and packaging until instructed otherwise.

If you're waiting on a return refund and haven't received it yet, it's likely because your package is still in transit. Returns can take between 14 to 30 days to reach us. Once packages reach the carrier's hub, we can't track them further, so a "Delivered" status from the carrier doesn't indicate it's arrived at Poster Season. If it's been over 30 days since you shipped your return and you haven't seen your refund, please get in touch with our customer service team for assistance.